Here you’ll find common answers to frequently asked questions about our programs. If you don’t find this information you need, please contact us.How do I get my specialty medication filled through Accredo?
You can choose from one of our convenient methods to get the medications you need.
We’ve enhanced our website and added a new Interactive Voice Response (IVR) system that allows you to refill prescriptions and check order status online or by phone. Since this new functionality gives your more options and makes it easier than ever before, we’ve discontinued the Patient Refill Request Form.What are your hours of operation?
Monday - Friday 8:00 a.m. to 9:00 p.m. ET
Saturday 9:00 a.m. to 1:00 p.m. ET
We ship to all 50 states using one of our preferred expedited carriers. We can also ship to a variety of alternate addresses, including physician’s offices* or to another family member’s address*. Specialty medications that have temperature-related stability and handling requirements are shipped in specialized containers.
*As applicable by law